Telephony integrations

Telephony systems handle the calls a business lives on, and the work around them is heavy: routing incoming calls, logging them, transcribing and summarising conversations, following up on action items and keeping records tied to the right contact. Detail gets lost the moment a call ends. The telephony integrations here connect your phone systems to WorkAist through MCP, so AI agents capture and act on every call. An agent can route an inbound call by rule, log it against the correct contact, transcribe and summarise the conversation, and create follow-up tasks from what was agreed. It can surface the key points so nobody re-listens to a recording. Connecting telephony integrations to AI agents means calls feed directly into your systems as structured, actionable records, with agents handling logging, transcription and follow-up so the substance of a conversation is captured and acted on rather than forgotten.